- Any item(s) returned to us without consult our customer service beforehand would not be entertained.
- Returns and exchange are not applicable for accessories and SALE/promotion items.
- All return item(s) must be returned in the original condition (with product tag), unworn and unwashed.
- Kindly mail the item back to the provided address in email via a track-able mailing method and retain the receipt/tracking number until you have received a confirmation from us regarding the receipt of your parcel.
- HWOOFIT is NOT responsible for the returned parcels until they reached at our office.
- For exchange, customers need to bear 2-ways postage of the item(s).
- Rejected parcel(s) that caused by undelivered address, wrong contact number and/or nobody home when the delivery is attempted.Customers will have to pay the additional shipping fee for re-sending the parcels. We will inform the customer by email or phone call on the rejected parcel(s). However, parcel that is unclaimed after 10 days from the date of email notification will be disposed and become non-claimable.
- Product color may vary due to the color calibration of the individual devices, despite we have try our best to ensure the accuracy in both.
For all online order exchange, you will be required to mail the items back to our warehouse, address will be provided via email. Please note that shipping fee is required for the courier service to have the items mailed to you.
- We do not provide cash refunds for item sold.
- In case of OUT OF STOCK for pre-order Items, full refund will be made for the affected customer(s) to their store credit which the customer(s) can utilise in next purchase.
- Coupon code cannot be used in conjunction with current promotions.